Frequently Asked Questions

AIPhotoMaker is an AI-powered online photo editing platform that specializes in creating professional-quality passport photos, removing backgrounds, and enhancing images.

Our services include:

• Passport Photo Maker: Create government-compliant passport photos for any country
• Background Remover: Instantly remove backgrounds from any image
• Joint Photo Maker: Combine multiple photos into one frame
• Image Enhancement: AI-driven color correction and quality improvements

All tools are designed to be user-friendly and require no technical skills or software installation.

AIPhotoMaker offers both free and premium features:

Free Features:

• Basic photo editing with watermarked preview
• Standard resolution downloads
• Ad-supported experience
• Limited daily usage

Premium Features:

• High-resolution, watermark-free downloads
• Unlimited photo processing
• Bulk editing capabilities
• Priority processing
• Ad-free experience

You can try all features for free with watermarked previews before deciding to purchase.

No account required for basic usage! You can use most of our tools without signing up.

However, creating a free account gives you benefits like:

• Access to your photo history
• Save favorite edits
• Faster processing for repeat users
• Track your purchases and downloads
• Receive special offers and updates

Absolutely! Your privacy and security are our top priorities:

• Automatic Deletion: All uploaded photos are automatically deleted within 24 hours
• Encrypted Transmission: All uploads/downloads use HTTPS/SSL encryption
• No Sharing: We never share your images with third parties
• No Training: Your photos are NOT used to train our AI models
• GDPR Compliant: We follow international data protection standards

Read our Privacy Policy for complete details.

Supported Upload Formats:

• JPEG / JPG (recommended)
• PNG
• HEIC (iPhone photos)
• WebP

Download Formats:

• JPEG (standard, smaller file size)
• PNG (high quality, transparent backgrounds)

Maximum file size: 10 MB per image

Creating a passport photo is simple with AIPhotoMaker:

1. Upload Your Photo: Click "Upload Photo" and select an image from your device
2. Select Country: Choose the country for which you need the passport photo (each country has different requirements)
3. AI Processing: Our AI automatically adjusts size, background, lighting, and positioning
4. Review & Edit: Preview the result and make any necessary adjustments
5. Download: Download your print-ready passport photo in the correct size

The entire process takes less than 2 minutes!

Yes! Our passport photos meet official government specifications for over 100 countries including:

• India (Passport, Visa, Aadhaar)
• USA
• UK
• Canada
• Australia
• European Union countries
• And many more...

Important: While we ensure technical compliance (size, background, resolution), you are responsible for ensuring:

• Proper facial expression (neutral, no smile in most cases)
• Appropriate clothing (no uniforms, religious headwear allowed only for religious reasons)
• Glasses removal (if required by your country)
• Recent photo (usually within 6 months)

Recommendation: Always verify with your specific passport/visa office that your photo meets their latest requirements.

Indian Passport Photo Requirements:

• Size: 2 inches × 2 inches (51mm × 51mm)
• Background: Plain white or light colored
• Face Coverage: 70-80% of photo area
• Expression: Neutral, mouth closed
• Eyes: Open and clearly visible
• Glasses: Allowed but no glare, frames should not cover eyes
• Head Covering: Not allowed except for religious reasons
• Resolution: Minimum 600 DPI
• Format: JPEG
• File Size: 10 KB - 300 KB

AIPhotoMaker automatically adjusts all these parameters for you!

Yes, you can! AIPhotoMaker is specifically designed to convert casual selfies into government-compliant passport photos.

Tips for best results:

• Use good lighting (natural daylight is best)
• Stand against a plain wall
• Face the camera directly
• Keep a neutral expression
• Remove glasses if possible
• Ensure your entire face is visible
• Avoid shadows on your face or background

Our AI will handle the rest - adjusting background, size, and positioning automatically!

When you download, you receive:

• Single Photo: One correctly sized digital photo for online applications
• Print Sheet (Optional): A 4×6 inch print layout with multiple copies (usually 4-8 photos depending on size)
• High Resolution: Both are print-ready at 600 DPI or higher

You can print the sheet at any photo printing shop or use the single photo for online submissions.

Yes! You can customize the background color for your passport photo:

• White: Most common, required by most countries
• Light Gray: Alternative for some countries
• Blue: Required for certain visa applications
• Red: Needed for some Asian countries
• Custom Color: Available in premium version

Note: Always check your country's requirements before selecting a background color.

Pricing Plans:

Free Plan:

• Watermarked previews
• Standard resolution
• Limited daily usage
• Ad-supported
• Cost: ?0

Pay Per Photo:

• Single passport photo: ?49
• Background removal: ?29
• High-resolution download
• Watermark-free
• Valid for 24 hours

Premium Monthly:

• Unlimited photo processing
• All features unlocked
• No watermarks
• Ad-free experience
• Priority support
• Cost: ?199/month

Prices may vary based on promotions and discounts.

We accept multiple payment methods through our secure payment gateway (PhonePe):

• UPI: Google Pay, PhonePe, Paytm, BHIM, etc.
• Credit Cards: Visa, MasterCard, American Express, RuPay
• Debit Cards: All major banks
• Net Banking: 50+ banks supported
• Wallets: PhonePe, Paytm, Amazon Pay

Currency: All payments are in Indian Rupees (INR)

Security: All transactions are encrypted and secure. We do not store your card details.

Refund Policy:

Due to the digital nature of our services, refunds are generally not provided after successful download. However, we offer refunds in these cases:

• Technical Failure: If our system fails to process your photo due to a technical issue
• Payment Error: If you were charged twice or incorrectly
• Quality Issues: If the final photo has quality issues that we cannot fix

How to request a refund:

1. Contact us at aiphotomaker99@gmail.com within 24 hours
2. Provide your transaction ID and reason
3. We'll review and respond within 2-3 business days
4. Approved refunds are processed within 7-10 business days

Tip: Use our free preview feature before purchasing to ensure you're satisfied with the result!

No hidden charges! What you see is what you pay.

• All prices include applicable GST (18%)
• No transaction fees
• No subscription auto-renewal (unless you opt-in)
• No additional charges for downloads

The price you see at checkout is the final price you'll be charged.

Yes! All purchases come with a GST invoice.

To receive your invoice:

• Check your email after purchase (sent automatically)
• Look in your account dashboard (if logged in)
• Contact support with your transaction ID

The invoice includes:

• Transaction details
• GST breakdown
• Our GSTIN
• Payment method

Common reasons and solutions:

1. File Size Too Large

• Maximum file size: 10 MB
• Solution: Compress your image before uploading

2. Unsupported Format

• Supported: JPEG, PNG, HEIC, WebP
• Solution: Convert to JPEG or PNG

3. Poor Internet Connection

• Solution: Check your internet and try again

4. Browser Issues

• Solution: Clear cache or try a different browser (Chrome, Firefox recommended)

If problems persist, contact our support team.

AIPhotoMaker works best on modern browsers:

Fully Supported:

• Google Chrome (latest version) ?
• Mozilla Firefox (latest version) ?
• Microsoft Edge (latest version) ?
• Safari 14+ ?

Mobile Browsers:

• Chrome Mobile (Android)
• Safari (iOS)
• Samsung Internet

Not Recommended:

• Internet Explorer (not supported)
• Very old browser versions

For best experience, keep your browser updated to the latest version.

Absolutely! AIPhotoMaker is fully mobile-responsive and works great on:

• Android phones and tablets
• iPhones and iPads
• Any device with a web browser

Mobile Features:

• Take photos directly with your camera
• Upload from gallery
• Touch-friendly interface
• Fast processing
• Easy download to device

Mobile App: We're working on native iOS and Android apps - coming soon!

Processing Times:

• Passport Photo Creation: 10-30 seconds
• Background Removal: 5-15 seconds
• Image Enhancement: 5-10 seconds
• Bulk Processing: 30-60 seconds per batch

Processing time depends on:

• Image file size
• Image resolution
• Server load (peak hours may be slower)
• Your internet speed

Premium users get priority processing for faster results!

While our AI is highly accurate, it may struggle with:

Photo Quality Issues:

• Very low resolution or blurry photos
• Extreme lighting (too dark or too bright)
• Face partially hidden (hair, hands, objects)
• Multiple faces in one photo
• Unusual angles or poses

Solutions:

• Upload a clearer, higher resolution photo
• Ensure proper lighting
• Face the camera directly
• Remove obstructions
• Use the manual adjustment tools

If issues persist, try uploading a different photo or contact support for assistance.

Yes! After AI processing, you can make manual adjustments:

• Crop & Position: Adjust face positioning
• Background: Change background color
• Brightness: Adjust lighting
• Contrast: Enhance image clarity
• Rotation: Fix image orientation
• Zoom: Fine-tune face size

All editing tools are available in the editor after initial processing.

Creating an account is optional but gives you additional benefits:

To create an account:

1. Click "Sign Up" in the top right corner
2. Enter your email and create a password
3. Verify your email address
4. Complete your profile (optional)

Or sign up using:

• Google account
• Facebook account
• Phone number (OTP verification)

Account creation is completely free!

Password Reset Steps:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your registered email address
4. Check your email for reset link
5. Click the link and create a new password
6. Log in with your new password

Note: Reset links expire after 1 hour for security reasons.

If you don't receive the email:

• Check your spam/junk folder
• Verify you entered the correct email
• Wait a few minutes and try again
• Contact support if still not received

You can delete your account at any time:

Deletion Process:

1. Log in to your account
2. Go to Settings ? Account
3. Scroll to "Delete Account" section
4. Click "Delete My Account"
5. Confirm your decision
6. Enter your password for verification

What happens after deletion:

• Your account is permanently deleted
• All personal data is removed
• Purchase history is retained for legal/tax purposes only
• Active subscriptions are cancelled
• This action cannot be undone

Alternatively, email us at aiphotomaker99@gmail.com to request account deletion.

Yes! You can update your email address:

1. Log in to your account
2. Go to Settings ? Profile
3. Click "Change Email"
4. Enter new email address
5. Verify your current password
6. Confirm via email sent to new address

Important:

• You'll need access to both old and new email addresses
• All future communications will be sent to the new email
• Login credentials remain the same